I was in Harrisburg for a meeting and sitting with a bowl of cereal in the lobby of the Days Inn. When I saw the second plane crash into the Twin Towers, I felt heartsick. I ran back to my room overcome with sadness. Later on, our business meeting was cancelled because all government operations in Pennsylvania's capital had been halted. As I was driving home, I saw a huge plane flying overhead at a low altitude. My stomach turned over. You could tell something was wrong. That plane turned out to be the United flight that crashed in Shanksville, between Harrisburg and Pittsburgh.